Hands on-role
Not-for-profit organisation
Salary sacrifice option available
Who would not want to work for this not-for-profit organisation? All not for profits do a great job, but this one really warms your heart.
The IT Operations Lead is a 2IC to the current IT Manager.
The IT environment is small but is transforming as they are getting more and more into data and analytics, cloud migration as well as being in the process of consolidating a number of systems.
The IT Operations Lead is a very hands-on role that oversees management, operations support and enhancement of technology systems which includes managed services, infrastructure, networks, telephony, desktop and productivity tools.
Your responsibilities will include:
BAU Support – ensuring that technical services are provided efficiently and within budget. This includes developing requirements for new equipment, its deployment and operational support and its documentation
Operations: assisting with the development and implementation of the operational plan, reviewing systems performance, make recommendations, determining technical services that need improvement etc
Vendor Management:manage the relationship with key technical vendors and managed services and overseeing provision of end user support
Relationship management: build and maintain relations within the business providing great customer service
Reporting: assisting the IT Manager with various reporting
Project Support: as required
This role would suit an individual with experience in IT processes and proven vendor management experience and someone who is extremely customer focused.
It could be a step up role for someone who has been in a senior IT Support function and is looking at advancing their career.
You will also be expected to have experience in desktop platforms and mobile computing environments, including O365 and Azure.
Needless to say, you will have a can do attitude and you will also possess excellent relationship building and communication skills.
This role offers a base salary, plus super plus up to $15,900pa worth of salary sacrifice.
If this role sounds like you, please email your CV to Silvia at Balance Recruitment, applying below
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Job Reference: 544060_1