We support a range of flexible work arrangements in accordance with our Enterprise Agreement.Learn how a merit list or pool may be usedApplicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool. If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles. Applicants may be offered a future role, without the need to reapply. A merit list or pool may be used for up to 18 months. This merit list or pool may be used to fill other vacancies anywhere in Australia.Intake Allocators (APS 6) work within the Open Arms Branch of the Department of Veterans' Affairs (DVA), Mental Health and Wellbeing Services Division, providing operational support to ensure timely allocation of current and formerly serving Australian Defence Force (ADF) personnel, their partners, and families to services. Reporting to the Assistant Director, the Intake Allocator is responsible for the management of the regional allocations queue. This involves reviewing intake assessments, liaising with clients as required, management of client expectations in line with organisational capacity, and liaising with clinicians and other key staff to facilitate the referral process.The key duties of the position include:Collaboratively manage the regional allocation queue through liaison and consultation with Open Arms In-Centre Clinicians, Outreach Program Clinicians (OPCs), and administrative staff through:Daily oversight of the regional allocations queue.Review of intake assessments.Liaison with either Client Assist Contact Centre or the client directly to obtain further information as appropriate.Matching of clients to appropriate OPCs or In-Centre staff based on client need.Escalating and prioritising clients in consultation with an Assistant Director or delegate.Establishing and building positive relationships with regional OPCs.Contacting clients on the waiting list when required.Conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening.Conduct counselling intake assessment for internal referral from Community and Peer Advisors and Clinical Care Coordinators, as required.Maintain a small clinical workload of clients as negotiated with the Assistant Director.Apply the principles of cooperative and safe working practices consistent with APS Values and the Department's mission, vision, approach, and values.Participate in community development and service promotion activities, as required.Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.Mandatory QualificationsQualifications as an AHPRA registered Psychologist or Psychologist with Provisional Registration / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, ORQualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and eligible to apply for Mental Health accreditation, ORQualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration.Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack. Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months. A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months. Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion, and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives, and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.RecruitAbilityRecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitabilityGetting to know the Department of Veterans' AffairsThe Department of Veterans' Affairs (DVA) exists to fulfil the nation's duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income, and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing, and community recognition for those we support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies, and the veteran community. DVA's vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.
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