Instore Services Specialist

Instore Services Specialist

David Jones

Instore Services Specialist

Details of the offer

Based in our newly built multi-purpose Melbourne office, the Instore Services Specialist will play a key role in developing and delivering elevated customer experiences in Personal Shopping and Styling services, ensuring the operational readiness of all Stylists and Personal Shoppers and support expansion of the instore Styling proposition.Key responsibilitiesBe the Instore Services subject matter expert and an ambassador for Personal Shopping initiativesDevelop and communicate reporting suite to drive performance in our Personal Shopping and Stylist teamsWork collaboratively with stakeholders to deliver Personal Shopping initiativesIdentify and quickly act in response to opportunities to deliver sales growth or market awareness of Personal Shopping and Styling servicesWork independently yet function as part of a team to accomplish project objectivesDevelop tools and performance reports that add value for our stores teamsComplete Post Implementation Reviews as requiredDesign data extraction tools as required (surveys, spreadsheets)Develop and deliver innovative content to support implementation of Personal Shopping initiatives in storeInspire and coach Personal Shoppers and Stylists instore on service promotions and specialised sales skills.The Ideal Candidate will have:Exposure to styling or personal shopping in a retail environmentExposure to or experience with facilitation of staff trainingPrevious experience within the Australian fashion and media industryThe ability to manage and coordinate projects to deadlinesDemonstrated ability engaging with and communicating with a diverse range of internal and external stakeholdersExcellent verbal and written communication skillsEffective influencing skillsIntermediate skills in Word, Excel & PowerPointAbility to apply creative thinking and innovation to project plansDemonstrated experience developing and maintaining, effective working relationships with internal and external stakeholdersWhy work for us? A competitive remuneration package, including incentivesGenerous discounts across our David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO products.Excellent career progression involving regular training and on the job developmentA genuine, open and high performing cultureOpportunity to become involved in our CSR program, by supporting our community partnershipsAbout UsDavid Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential. Advertised: 14 Aug 2019 AUS Eastern Standard Time Applications close: 14 Sep 2019 AUS Eastern Standard Time

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