About our Organisation With some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities. Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway, Regency, and William Russell Doors, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.
About our Opportunity As an Installation Scheduler for our Stegbar Pooraka branch, you will be the conduit between our customers, our manufacturing and our Installers in the field by coordinating the installation of our showerscreen products. Our team provides an exceptional level of service within a fast-paced environment; customer service must be at the forefront of every interaction as you navigate interactions between customers and Installers, providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times, you will need to troubleshoot solutions with respect to installation issues and timings to improve the customer experience and to meet the requirements of our customers.
In addition, you'll:
liaise with production regarding the completion of productsschedule installation dates in line with production dates and customer needswork in partnership with customers, installers, and internal personnel for any order-related matters by providing support and resolving issues as they ariseprepare documentation for installationscross-check installer invoicesAbout You We're looking for an agile team player who is methodical but able to adapt to any situation presented to them. You'll need to be pragmatic in your approach to providing quality customer service with the capability of lateral thinking when resolving problems that arise. We're looking to leverage your experience in customer service and administration where you have previously arranged appointments or scheduling along with a keenness to learn and a good attitude to participate in our extensive training.
You must be/have:
highly organised, able to multi-task and prioritise multiple tasksability to work calmly and efficiently with tight deadlinesenthusiasm to work in a rapidly changing & challenging manufacturing environmentdata entry skills with high attention to detail and accuracycompetency using MS Suite, ability to quickly gain competency with in-house systemsWhat's on Offer permanent Full-Time, Monday to Friday 7:30am - 4:30pmon-site secure parkinggenerous discounts on our extensive range of productsability to schedule leave every year over the Christmas periodadditional paid day's leave on your birthday, even if it falls on the weekend!flare benefits program - salary packaging, discounts, and premium perksrefer a friend and get rewarded with $$$ through our Employee Referral Programopportunities to cross-train, enhance your skills and advance your careerEmployee Assistance Program accessYour Next Steps This is an excellent opportunity. If you are highly organised with strong interpersonal skills, then we would like to hear from you, Apply Now!
We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia. Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
#J-18808-Ljbffr