About our OrganisationWith some of the most iconic brands in the Australasian and global building industry, we are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities. Over many decades our brands, including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway, Regency, and William Russell Doors, along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.About our OpportunityThis role is the conduit between our customers, our manufacturing and our installation and glazers team in the field, with the responsibility of coordinating the installation of our products. You will be a part of a professional and close-knit team where customer service is at the forefront of every interaction. In this fast-paced role, you will need to be confident with customer interactions, at times managing challenging conversations and troubleshooting solutions with respect to installation issues and timings to improve the customer experience and meet the customer's requirements.In addition, you'll:liaise with production in regards to the completion of productsschedule installation dates in line with production dates and customer needsliaise with customers in regards to the delivery and installation of productscoordinate day-to-day activities of installation contractorsprepare documentation for installationsAbout youWe're looking for a team player who has the desire to contribute to a positive work environment, who is agile, methodical with highly developed interpersonal skills with the ability to adapt their communication style to the needs of the installers working in the field and customers. You'll need to be pragmatic in your approach to providing quality customer service with the capability of lateral thinking when resolving problems that arise. We're looking to leverage your experience in customer service and administration where you have previously arranged appointments or time scheduling.You will have:competency using MS Suiteability to quickly gain competency with our in-house CRM systemhigh attention to detail and accuracyenthusiasm to work in a rapidly changing and challenging manufacturing environmentWhat's On Offerpermanent Full-Time, Monday to Friday - 8.00am - 4.30pmon-site secure parkinggenerous discounts on our extensive range of productsability to schedule leave every year over the Christmas periodadditional paid day's leave on your birthday, even if it falls on the weekend!flare benefits program - salary packaging, discounts and premium perksrefer a friend and get rewarded with $$$ through our Employee Referral Programopportunities to cross-train, enhance your skills and advance your careerEmployee Assistance Program accessWant to work with a fun and energetic team passionate about customer service, in a busy role with ample reward, apply now!We value diversity in the workplace and promote safety above all else.Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.
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