Infrastructure Systems Engineer - Melbourne

Infrastructure Systems Engineer - Melbourne


Infrastructure Systems Engineer - Melbourne

Details of the offer

Infrastructure Systems Engineer Who Is Cyara We are the world rsquo s leader in omni channel automated customer experience testing and monitoring We focus on the customer support infrastructure systems that our customers use to interact and transact business with their consumers The Cyara Platform allows our customers to lsquo embed rsquo a quality testing and assurance approach at each stage of software development from the initial design stage to heavy final load performance testing The result is that our customers can dramatically reduce cycle time of testing their customer experience technical architecture while improving quality before their consumers touch it The Cyara platform is across all omni channels of consumer interaction including IVR voice web chat email and SMS As a direct extension of the testing process and utilizing the same platform Cyara also provides active monitoring of the customer s production environment From consumer self service applications through to the customer support agent desktop Cyara provides leading edge solutions to some of the most recognizable brands in the world Every day millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform In our go to market efforts we have found tremendous market resonance from selling into the DevOps Agile quality wave that is taking hold in the Enterprise software world The verdict is in that companies that embrace DevOps Agile as a software development and organizational approach are substantially more productive and successful than their competitive peers It is physically impossible to fully embrace DevOps Agile without automation thus creating a compelling reason to buy the Cyara Platform Our customers include some of the leading consumer brands in the world who obsess with delighting their customers We sell to financial institutions mobile operators manufacturers government agencies and software companies in Europe Asia Pacific Australia and North America Our market is horizontal global and large Our upside potential is substantial Company Stage We rsquo re past the start up stage We have product to market fit We have significant Fortune 500 and FTSE 250 accounts We have a great product with highly enthusiastic customers We have a substantial business with large enterprise customers in North America UK Europe and APAC that are highly referenceable We rsquo re successful in the large enterprise space but we believe that we can substantially up level and expand our success within our accounts and bringing on new ones We currently have 150 employees across US Australia UK and India The Role We are looking for an experienced Network Infrastructure System Engineer to join our team to build and maintain our SaaS platform which is trusted by our customers to provide them an outside in view of their critical contact centre platforms You will get an opportunity to manage the industry leading CX Assurance platform and work with AWS Azure Google and IaC Infrastructure as Code technologies You will be part of a team that owns the network virtualisation and the operating system and migration of our services to AWS In addition you will get an opportunity to work with SD WAN technologies You will also become a subject matter expert of the Cyara platform and provide 3rd line support when required This role requires an expert level of networking experience such as routing Juniper switching Cisco and firewalls Fortigate with some virtualization technology VMWare experience What you rsquo ll be working on Building and maintaining highly available fault tolerant network amp IT infrastructure Manage AWS infrastructure and migration to AWS Automate tasks to improve consistency and efficiency Manage virtual and physical servers and storage Implement test and deploy upgrades and fixes onto the live platform Troubleshoot carrier network and application issues Liaise with vendor rsquo s technical support personnel Manage system security and perform capacity planning What will you bring Demonstrate 5 years rsquo experience with one or more of the following Fortinet Firewalls FortiManager FortiAnalyzer FortiAuthenticator AWS Certified SysOps Administrator Solutions Architect or Advanced Networking Be passionate about automation Experience working with Storage systems Experience working with Windows Server 2016 or later Active Directory Group Policy IIS WSUS Strong understanding of VoIP SIP technologies Experience in racking equipment and IT hardware in general Experience using Terraform Chef or Ansible to manage infrastructure at scale Nice to have Knowledge working with IVR Contact Centre products from Genesys Avaya or Cisco A familiarity with DevOps methodology is highly regarded Experience with Software Defined networks Relevant certifications highly regarded

Source: Neuvoo3_Ppc



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