RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1,000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.About the Role:Our Toowoomba Branch is looking for an IT Support Officer. This individual will perform key roles within our IT team focusing on supporting our end users regarding technical hardware and software issues ensuring any issues are resolved in a timely manner.About you:You will have great energy, tenacity and be a highly organised person. You're not an ordinary IT Support Officer; you thrive on thinking inventively and commercially to drive the business growth and performance through our customers. You constantly look for better ways to do things and embrace an environment where challenging the status quo is encouraged.The key responsibilities of this role will include but not limited to:First point of contact for all IT Support requestsMultitasking between inbound calls and queue management within the ticketing system to ensure services are delivered within expected time frames of our Service Level Agreements (SLA's)Receiving, triaging, and resolving incidents relating to windows and web applications, business systems, networking issues, end user computers, desk phones, headsets, mobile devices etc and escalating as requiredFollowing standard operating procedures to carry out request fulfilment including staff administration and new equipment requests.Imaging, deploying and troubleshooting desktops, laptops, mobile devices and peripherals and shipping them to our various locationsAssets management including records keeping, tracking assets through their lifecycle from procurement to decommissioning and auditingBe part of the rotating on-call rosterHighly regarded:ITIL Foundation certifiedERP / In house Application supportMobile Device ManagementIP TelephonyYou will bring the following skills and experience to the role:Diploma or higher in an information technology field.Minimum 2 years' experience as IT Service Desk Specialist within a large organisation.Experience performing basic user and group administration tasks in AD, Office 365, Exchange, Sharepoint, Teams & One Drive.Basic knowledge & troubleshooting of networking such as DHCP & DNSStrong customer service skills and excellent verbal and written communication skills.Proven ability to build relationships with customers, fellow work colleagues and management.Excellent attention to detail, organisational and time management skills with the ability to think on your feet.Valid driver's licence.About the RDO 'Extras':As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits...Transparent & structured incentive programs, commissions, and bonusesEmployee Assistance Program with 8 streams of support across all aspects of your life - for employees & immediate familiesDedicated Wellness Hub with programs supporting total quality of lifeRegional Salary Packaging, regional allowances & tax benefitsPaid study & study leave for approved coursesPaid Community leave to give your time to local organisations & charities every yearPermanent discounted shopping & exclusive employee benefits via reward gateway & directly with many retailers including Private HealthAnniversary & milestone gifts & awardsPaid Parental leave - 12 additional weeks paid for primary caregivers & 2 additional paid weeks for secondary caregiversSignificant Celebration gifts for personal milestones such as birth & marriagesExclusive Staff discount on machinery, products & merchandiseYour application:We strongly encourage all candidates to learn more about RDO Equipment at our website:www.rdoequipment.com.auTo apply, click on the Apply linkProspective candidates are advised that interviews will commence immediately. We are successful because of our people & we welcome applications from people of all backgrounds.We can only accept applications from individuals who have the right to work in Australia.For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600
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