Immigration Case Manager

Job Req ID
Home Affairs-
Location
NSW; ACT; NT; QLD; SA; TAS; VIC; WA
Classification
APS Level 5- $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)
Employment Type
Ongoing (Permanent), Full-time / Part-time
Flexible work
Flexible arrangements considered
Contact Officer
Toni Najdov on
Applications close on 25 / 11 / 2024 at 11 : 59pm AEST (midnight) - Late applications will not be accepted.
About our opportunity
This process is being used to fill several immediate vacancies. A merit pool may be established and used to fill similar vacancies for up to 18 months.
About our team
Immigration Character Cancellation & Case Res Resettlement & Support Programs Visa Case Management
Case Managers will focus on supporting client reintegration into the community and connecting individuals with appropriate resources and supports.
They will support visa holders adjust to community living through active engagement and positive interactions.
Case Managers will use a range of case management and risk assessment tools to support engagement and case management and will work actively with community providers to assist clients in accessing accommodation, employment, healthcare, community welfare assistance, and rehabilitation services.
Case Managers will be the Department's connection to the visa holder and will develop professional relationships with the person. Clients, including vulnerable individuals with complex issues, will receive the appropriate degree of individualised support.
Case Managers will engage with a wide range of internal and external stakeholders to monitor, coordinate, and manage holistic support and overcome barriers to successful community reintegration and achievement of a status resolution outcome.
Our ideal candidate
APS5 Case Managers will case manage visa holders requiring a low to medium level of service, undertake case coordination functions, operate under limited direction, and address and resolve potential issues impacting a client's reintegration into the community and achieving status resolution outcomes.
Case Managers are the key point of contact with the Department and will engage regularly and proactively in-person and via video conferencing and telephone with their allocated client caseload to support positive community reintegration.
They are required to work directly with clients, building productive relationships, while assessing community safety risks posed by the individual and escalating cases as necessary.
Duties and responsibilities

Applying evidence-based case management practices, including risk assessment tools, ensuring effective and current assessment and planning, and identifying intervention supports to reduce risk.
Motivating and influencing visa holders through the case management process, including modelling pro-social behaviours and drawing on strengths-based approaches.
Monitoring client visa conditions compliance and demonstrating assertiveness and confidence in dealing with clients exhibiting challenging behaviours.
Engaging with a range of internal and external stakeholders regarding client reintegration needs and supports and status resolution outcomes and conducting case conferences with stakeholders regarding sensitive and complex cases where appropriate.
Assessing the level of service required to achieve status resolution outcomes, including identifying client needs (e.g. health / welfare vulnerabilities) and referring the client to suitable community-based support to overcome the barriers, as appropriate.

Additional information
Case Managers will have or are able to demonstrate :

Ability to interpret and apply legislation and policy to support case management efforts and resolve highly complex status resolution outcomes.
Ability to work quickly, manage competing priorities effectively, and meet tight deadlines.
Ability to conduct complex case assessments to determine a client's immigration status and determining the scope of case law assessments.
Analytical and research skills, and experience in compiling complex recommendations.
Well-developed interpersonal, stakeholder management, liaison, and negotiation skills.
Displays integrity and a high ethical standard, is self-aware and accountable for own actions.
Ability to synthesise complex information and problem solve with sound judgement.
Ability to build and sustain collaborative relationships with internal and external stakeholders, with cultural awareness and acumen.
Ability to provide support and guidance to team members in a constantly changing, complex and politically sensitive environment.
Experience in client contact and the ability to manage their time and appointment schedules effectively to ensure all clients receive quality services.

How to apply
Submit your application and CV through the Home Affairs' recruitment system (ourPeople) before the closing date on 25 / 11 / 2024 at 11 : 59pm (midnight) AEST. Late applications will not be accepted.
As part of your application, you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining :

How your skills, knowledge, and experience will match our ideal candidate profile while referring to the APS5 core capabilities.
Why you are interested in working as an Immigration Case Manager and what you can bring to the role.
Any specific examples or achievements that demonstrate your ability to achieve your results.

Applicant response documents must be a minimum 11pt font in MS Word or PDF format, include your full name and the Requisition Number in the document footer.
Prior to preparing your response, it is recommended you review the Work Level standards relevant to the classification you are applying to.
It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.
Eligibility
To be eligible for the position, you must be an Australian Citizen.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance and an Employment Suitability Clearance (ESC).
Diversity and inclusion
The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background, or have a disability are encouraged to apply.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit : RecruitAbility.
Technical assistance
For technical enquiries please call or email for assistance :

Email :
Phone : (within Australia) or (outside of Australia)

Please include any applicable screen captures; a response will be provided during business hours.
Notes
The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits, and flexible working conditions appropriate to the level of the position.
The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances.
For further information please inquire with the contact officer listed in the advertisement.
Information about employment and advice on how to apply for vacancies can be obtained from the Department's website at Department of Home Affairs Careers.
Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, proof of vaccination will be required.
If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.
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