IELTS Professional Support Network Online Speaking AdministratorLocation: Melbourne, VIC, AU, 3008Company: IDP Education LtdRequisition ID: 2112About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.The IELTS PSN Online Speaking Administrator is responsible for the provision of administrative support for the delivery of IELTS Online Speaking tests and the management of IELTS Speaking examiners. The administration includes providing administrative support to the IDP Central Global Hub, undertaking quality and compliance checks for VCS global centres, and Online Speaking Examiner standards management. A central role is working with global test centres to ensure the efficient delivery of the VCS speaking tests.This is a Fixed term opportunity based out of Melbourne.Key accountabilitiesMaintain a full Online Speaking Examiner database (IOL and VCS)Manage training and certification events including coordinating, reporting and action in relation to certification dates for Speaking ExaminersMaintain records for Speaking Examiners, including the preparation and issuing of all new Speaking Examiner Agreements and other documentationManage the scheduling of online Speaking Examiners (IOL and VCS)Manage the scheduling of Speaking examiners to mark EORs/JaggedsEnsure the re-mark team are informed of all non-standard resultsUpdate and maintain Examiner Training materialsMaintain updated SOP of workflow for IO Speaking CoordinatorsCoordinate and track the monitoring of Speaking examinersCoordinate and track access to all Examiner secure materialsCoordinate with the IOL Support teams (India) for all live IOL testingSupport the effective and efficient payment of Speaking ExaminersSupport the Examiner Standards ManagersIdentify opportunities for process improvement and provide suitable back up administrative support during periods of leave.Required experienceMinimum Diploma level qualifications with relevant experience in an administrative roleDemonstrated organisational skills and ability to maintain focus under pressureSound time management skillsAbility to recognise problems/issues as they arise and forward them to the line manager and/or relevant department when appropriateAbility to make decisions and act with integrityHigh level proficiency in MS Office suite, including word processing, excel spreadsheets, databases, electronic mail, and the use of the internet as research toolDemonstrated ability to work independently, follow established procedures with limited supervision and contribute positively to an effective teamDemonstrated ability to gain a conceptual understanding of PSN related policies, procedures or systems, and to interpret and apply policies in everyday tasksStrong written and communication skillsExperience in operating within a global frameworkAppreciation of the impact of cultural and geographical diversity when managing centre data and team members in geographically dispersed locationsExperience with Power BI, Power Query, and Visual Basic Applications
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