Ict Project Manager (Contact Centre

Ict Project Manager (Contact Centre
Company:

Firesoft People


Ict Project Manager (Contact Centre

Details of the offer

Project Manager (Contact Centre - AWS Connect) Machine Learning

Amazon Relationship

Excellent Day Rate $650-$750

Melbourne CBD
Description

To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services.
With a focus on managing a number of small to medium client projects involving our delivery teams, products and solutions, you will also be working with business and technology stakeholders to perform a range of delivery management and coordination activities.
There are four main parts to the role:

Customer and Stakeholder Relationship - Partnering with our customers and stakeholders to ensure their delivery experience is positive, professional and outcome focused.

Delivery and Project Management - Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.

Solution Scoping and Delivery Planning - Working with customers, account management and internal SME's to prepare solution and scoping proposals.

Methodology and Governance - Refining and applying our project management methodology and governance to ensure projects run in an accountable and disciplined way.

WHO
Experience in consulting, client facing roles and leading project environments
Someone who has good judgement, is practical, diligent and attentive to detail.
Energetic, pro-active, self-motivated and has the ability to work independently
A quick learner who likes a challenge and a fast paced start-up environment.
The person must be a confident people person and structured logical coordinator.
Capable of managing multiple projects and competing priorities.
Ability and willingness to put in place structure, create processes and methodology templates where there are gaps.
Knowledge of/familiarity with Customer Operations/Contact Centres and Solutions desirable.
Some Travel may be required
WHAT

To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services.
There are four main parts to the role:

Customer & Stakeholder Relationship- Partnering with customers & stakeholders to ensure their delivery experience is positive, professional and outcome focused.
Delivery & Project Management- Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.
Solution Scoping & Delivery Planning- Working with customers, account management and internal SME's to prepare solution and scoping proposals.
Methodology & Governance - Refining and applying project management methodology and governance to ensure projects run in an accountable and disciplined way.
WHAT ELSE
Project Management and Delivery Management Skills

Project Lifecycle & Governance
Scope Management
Skill Based Resourcing & Resource Management
Risk and Issue Management
Time Management
Project P&L Management (Fiscal responsibility projects, including managing budget, expenses, invoicing, payment terms tracking)
Quality Management
Communication Management
Process improvement
General Skills

Experience in managing multiple project and customer requests
Positive and supportive team management style
Ability to identify and own stakeholder needs and expectations


Source: Neuvoo3_Ppc


Area:

  • Manager - Director / Manager - Director - Employment

Requirements

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