Housing Specalist Team Leader

Full timeSalary: $97,587 to $112,189 per annum plus 15.4% superannuationPosition: Housing Specialist Team LeaderLevel: DHA Level 6Location: Townsville and AdelaideAbout usDefence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties.About the roleAs a Housing Specialist Team Leader, you will be responsible for leading the performance and culture of a team of Housing Specialists, supporting the delivery of key performance indicators (KPI's) and team performance outcomes through coaching, mentoring, and performance management. This role cannot be performed remotely.The role is responsible for:Coaching and developing the Contact Centre Housing Specialist Team to ensure compliance with Defence and DHA policy and provide a positive member experience.Providing customer satisfaction and complaints reporting and analysis that informs decision making at the Contact Centre Executive level.Supporting the Service Quality Manager in identifying and implementing service delivery improvement initiatives.Coordinating the planning and delivery of effective training and development programs for Contact Centre Consultants.Working with the Contact Centre Operations Manager to ensure that DHA is prepared and informed when engaging with internal and external stakeholders.Benefits for working at DHA include:15.4% superannuationWork-life balancePositive workplace cultureOpportunities for growth and developmentGenerous leave entitlementsFor more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.Application process:Apply now via our online careers site with your current resume and a 500-word one-page pitch, as outlined in the position description.* A 500-word one-page pitch addressing the requirements of the role is needed to apply.A merit pool will be established from this process which will be valid for 18 months from the date of advertising.Inclusion and DiversityDHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community.RecruitAbility applies to this vacancy. For more information visit: RecruitAbility.Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance.
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