Add expected salary to your profile for insights.This is our flagship property; this is Rydges, reimagined. With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness centre and rooftop pool. Rydges Melbourne will offer unforgettable hospitality.Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.About the roleRefreshingly local, we're after a Hotel Duty Manager to provide guests with world class customer service, solve problems and fit in to our pre-existing "Can Do" culture.Key responsibilities:Manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.Collaborate with other departments to coordinate services and activities, ensuring seamless guest experiences.Manage and oversee special projects and events as assigned by the hotel management.Key SkillsLeadership: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.Problem-Solving: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.Customer Service: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.Organizational Skills: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly.Communication Skills: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.Attention to Detail: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction.Your application will include the following questions:How many years' experience do you have as a Hotel Duty Manager?Which of the following statements best describes your right to work in Australia?Do you have professional housekeeping experience?How many years of hotel management experience do you have?Do you have customer service experience?Have you worked in a role which requires a sound understanding of OH&S/WHS?How many years of people management experience do you have?Do you hold a current Responsible Service of Alcohol (RSA) certificate?
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