Job Type: Permanent position | Full time position
Job Description
About us: Wake Up! Byron (under Millett Group) is looking for a full-time dedicated and highly motivated manager team with a strong recorded background in management, compliance, maintenance, and booking systems. The primary objective of this position is to organize and coordinate the day-to-day operations providing a range of accommodation and ensuring guests' needs, wants, and comfort are satisfied during their stay.
Requirements: Managing and overseeing all aspects of Wake Up Byron Maintaining the online reservation system and ensuring the accuracy of information Ensuring that guest satisfaction is the prime focus and responding to and implementing feedback Active promotion and marketing strategy to promote the business service and amenities Maintaining effective supplier and tour operator relationships Upholding high standards and quality in all aspects of the business Understanding of all areas of a full-service facility Ensuring compliance with all regulatory obligations including Responsible Service of Alcohol and Occupational Health & Safety Training and development of staff Preparing costed proposals for potential clients seeking group bookings and events Maintaining and coordinating the implementation of daily, weekly, and monthly hostel tasks including cashing up, recycling, and waste disposal Being periodically 'on call' to cover emergency out-of-hours call outs Ensuring effective and efficient running of the hostel and that all systems, facilities, and procedures are in place to comply with legislation and lease provisions, including health and safety requirements and maintenance Overseeing the ordering of supplies; managing supplier relationships, ensuring good value for money in accordance with financial procedures Essential requirements: Relevant Diploma Minimum 2 years' relevant work experience Excellent communication skills including negotiation, problem solving, conflict resolution, assessment, and the ability to quickly create rapport Professionally presented with a warm and empathetic personality Ability to work well in a team but also take ownership of tasks Strong focus on customer service, with the ability to communicate effectively and work in a team environment Excellent administration skills and attention to detail Ability to plan, organize, and coordinate, working to tight deadlines using own initiative We are offering: Being part of our team you will be able to work in a great environment, with a salary base of $70,000 - $80,000 + Super. Please do not hesitate to send us your Resume. Only shortlisted candidates will be contacted.
Salary: $70,000.00 – $80,000.00 per year
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