Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Host
Department: Savoy Lounge
Inspired and supported by: Host Supervisor
Salary: £33,750
You will be accountable for: Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets Advising guests through enthusiastically sharing your knowledge about our F&B offerings Delivering on all standards, policies, and procedures to create memorable luxury guest experiences Maintaining a professional, smart, and neatly groomed 5-star appearance Your key responsibilities & contribution will be: Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team Assisting guests regarding menu choices in an informative and enthusiastic way Taking reservations with all required details in a welcoming and friendly manner Boosting our revenue through upselling and other creative initiatives Sharing knowledge of offerings, promotions, preparation, general hotel knowledge, and Savoy stories Following all health & safety policies when handling food and beverage Carrying out administrative duties, including printing menus and managing stationary requisitions Qualifications
What you will need to do this role: Essential: 1-2 years serving or hosting experience in a luxury hospitality environment Passion for and understanding of 5-star hospitality and what it takes to deliver it Empathetic with a talent for building rapport, and reading each guest's desired level of interaction Quick thinking, resourceful, and able to solve problems 'in the moment' Ability to always remain calm and courteous Ability to work well under pressure in a fast-paced and changing environment Able to work collaboratively as part of a team Willing to work in rotating shifts including weekends and public holidays Excellent knowledge of spoken and written English Desirable: Basic knowledge of a POS System Basic knowledge of OpenTable Industry-related certifications (i.e. WSET) Basic knowledge of a PMS system (Opera) Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information
What's in it for you? Competitive salary and benefits including pension and life assurance 31 days of holiday including public holidays (increase to 33 days after 5 years) Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family Free stay at The Savoy after successful completion of probation 50% discount at our iconic American & Beaufort Bars 50% discount at our world-famous Afternoon Tea 50% discount at our spa and florist 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890 Laundry services & dry cleaning for uniformed and non-uniformed colleagues Colleague gym facility and Virgin Active gym membership discount Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others. Employee assistance programme Annual optician reimbursements for eye tests and glasses English language classes Colleague restaurant Local F&B, retail and gym discounts Interfaith prayer room Wellness room Cycle to work scheme #J-18808-Ljbffr