Job Expectations
A bit about your role:
Nbn co. operates a network that provides wholesale services to various service providers. The network uses different delivery methods and technologies, including, but not limited to, FTTP, FTTB, FTTN, HFC, Copper Last Mile, Wireless, and Satellite. The Field Operations Team handles customer service, service activation, network assurance, maintenance, modernization, and quality audits across all technologies.
Field Engineers play a crucial role in ensuring network quality, making technical decisions, and mentoring other Field technicians. Due to the demanding project work on our active network, our Field Engineers operate on a 24/7 roster which may involve frequent night shifts as well as participating in an on-call roster.
The role would see you:
Manage and conduct equipment and system level Service Assurance activities in the field
Quality improvement of Active network construction activities and investigation of early-onset faults
Provide on-site, complex, technical, and ad-hoc network support
Resolve technical escalations from Customer Field Technicians
Perform end user installation and assurance activities
Provide support for changes or upgrade to network elements
Be fluent in HFC outside plant construction, Network Remediation including Network Assurance
Understand HFC testing principles, DOCSIS 3.1 and RF fundamentals
Conduct HFC routine maintenance and restoration activities including amplifier alignment and egress repairs
Provide support for changes or upgrades to network elements
Work within the confines of SLA, OLA and CRQ timeframes
Be knowledgeable in basic HFC design principles
Have a background in basic fibre optics
Ability to assure the network from CMTS to CM
Ensure injury risks and environmental impacts are effectively identified and managed by applying the nbn HSE management system and operating safely in accordance with legislative requirements
Perform tasks in accordance with safe work practices, ensuring alignment and taking personal responsibility for working safely
Maintain required Safety training currency and accreditations, as directed and within required timeframes
Cross skilled across other technologies to support future expansion and network evolution
A bit about you:
You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as HFC, ISP, Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre, HFC or Copper network builds would be beneficial.
You will be a natural problem solver with a methodological approach and have an aptitude to learn quickly. Your ability to be flexible, adaptable and cope with conflicting priorities will also see you succeed in this role. Given the nature of this role, you will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.
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