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Join a leading player in the insurance industry committed to delivering a brighter future for its customers. We are looking for an experienced Head of Settlements to oversee the Settlements Department within the Third Party Motor Claims Division.
This critical role is responsible for driving strategic claims management to achieve efficient and cost-effective outcomes.
With a focus on managing negotiations, addressing credit hire challenges, and ensuring compliance, this role plays a key part in mitigating high-cost claims and maintaining operational excellence.
Benefits : Opportunity to shape the claims management strategy within a supportive, growth-focused organization Competitive salary with bonus program Comprehensive training and development pathways Access to cutting-edge technology and resources Collaborative and high-performance work culture Flexible work arrangements across multiple locations Key Responsibilities : Lead the Settlements teams in delivering efficient, cost-effective claims outcomes Develop and implement negotiation strategies to optimise cost-saving and reduce claims leakage Oversee daily operations ensuring adherence to all regulatory requirements Foster strong internal relationships to drive seamless collaboration Identify and implement process improvements, with a focus on automation and workflow optimisation Track performance metrics, providing insights on trends and outcomes to inform strategic decisions About You : At least 10 years of experience in a leadership role within the insurance industry Strong knowledge of recoveries or motor insurance claims management, legislation and best practices Demonstrated experience in a large contact centre or leadership of large team operations with an analytical mindset and financial acumen Outstanding communication and interpersonal abilities to liaise with internal staff and various stakeholders Demonstrated leadership skills to engage, influence, and develop teams If you are a strategic leader with a passion for driving operational excellence in claims management, we want to hear from you! This is your chance to step into a role where you'll have a tangible impact on claims outcomes, cost efficiency, and team success.
Bring your expertise to a forward-thinking organization that values innovation, collaboration, and integrity.
If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Aaron White at Fuse Recruitment on 0481 112 033.
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