Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
This is our flagship property; this is Rydges, reimagined. With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness centre and rooftop pool. Rydges Melbourne will offer unforgettable hospitality... Is your mind racing yet?
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About the role Refreshingly local, we're after a Guest Service Agent to provide guests with world class customer service, solve problems and fit in to our pre-existing "Can Do" culture.
Key responsibilities:
To represent the face of the hotel to be able to offer an enticing, warm welcome to all guests entering Rydges Melbourne To execute best practice of all hotel procedures and policies at all times To maintain a proactive and positive approach to the role in order to achieve success To communicate effectively and professionally with all staff & management To be aware of health & safety practices, hotel security for both guests and staff To assist in predicting, planning and resolving any mishaps, to ensure an exceptional experience is provided To check aid our guests through the check-in process, ensuring they're able to have the full Rydges Melbourne Experience You work together with the Front Office Team to anticipate and deliver an exceptional experience to all guests. You report to the Duty Managers and collaborate with all departments, including but not limited to: Management, Housekeeping, Laundry, Sales, Reservations, Telephonists, Maintenance and all Food & Beverage; to execute stunning service to your guests. If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.
We believe in peace of mind travel. For us, that means connectivity, quality and comfort. We know you have people to see and places to go, that's why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats.
With everything you need, right where you need it, at Rydges we've perfected simple comforts. So when you've finished exploring, negotiating, debating and discovering – we'll be ready to help you rest up and unwind.
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