Front Office & Guest Services (Hospitality & Tourism)When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.About RydgesAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.About Rydges Fortitude ValleyA stunning blend of heritage and lively entertainment, Rydges Fortitude Valley is at the heart of it all. Want to join the team that passionately brings the local Brisbane experience alive with an urban sense of flair and a twist of rural charm every day at this 4.5-star hotel? Now's your chance!About the roleWe are looking for an upbeat and friendly Guest Service Agent with a love for all things customer service. People are your passion and building rapport comes naturally to you which will assist in creating memorable guest experiences. Your strength lies in your attention to detail and strong communication to ensure each guest stay is perfect!Skills & experienceTo be successful in this role you will be a reliable, hardworking individual who will possess the following skills:Exceptional customer service and communication skillsBe flexible and adaptable to a shift working roster which includes weekends and night shiftsProfessionally manneredExemplary levels of personal and workplace presentationPrevious exposure and understanding of OPERA property management systemA can-do and willing attitudeThe ability to work in a strong team-focused environmentThe ability to show initiative and workplace initiativeExperience in a similar role or positionThe ability to multitaskAt EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.Your application will include the following questions:Which of the following property management systems (PMS) do you have experience with?How many years' experience do you have in the hospitality & tourism industry?Which of the following statements best describes your right to work in Australia?Are you available to work on a rotating roster?Do you have customer service experience?How many years' experience do you have as a guest services agent?Welcome to Rydges!
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