Company DescriptionThe Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city's best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton's first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.Job DescriptionOverview:We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.Duties:Greet guests upon arrival and provide a warm welcomeAssist guests with check-in and check-out proceduresHandle guest inquiries, requests, and complaints in a professional and timely mannerProvide information about hotel facilities, services, and local attractionsProcess reservations and manage room assignmentsMaintain accurate guest records and ensure confidentialityHandle cash transactions and maintain a balanced cash drawerCollaborate with other hotel departments to ensure guest satisfactionPerform night audit duties as requiredWhy work here:Competitive pay $23/hrOpportunities for career advancement within the hospitality industryMedical, Dental & Vision insurance401(k) matchingLife InsurancePaid Time off (Holidays, vacation & sick time)Employee discount & referral bonusesFlexible spending accountIf you are passionate about providing exceptional customer service in a hotel environment and can work holidays and weekends as needed, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.QualificationsPrevious experience in guest relations or hotel industry is preferredMultilingual skills are a plusKnowledge of front desk operations and hospitality managementFamiliarity with night audit procedures is an assetProficient in operating phone systems and handling phone etiquetteExcellent customer service skills with the ability to resolve issues effectivelyStrong organizational and multitasking abilitiesAttention to detail and accuracy in handling guest informationAbility to work flexible hours, including evenings, weekends, and holidaysAdditional InformationAll your information will be kept confidential according to EEO guidelines.The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.This employer participates in E-verify!
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