The HotelStamford Plaza Sydney Airport is a 315 room 5 star Hotel located in Mascot near the Sydney domestic airport and home to the biggest conference centre at the airport.
Our excellent service and accommodation set us apart from our competitors and provide guests with the best in hospitality experience from the moment they walk through the door.The RoleWe are currently seeking an enthusiastic and guest-focused Full Time Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport.
The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key responsibilities and tasks consist of, but are not limited to Provide efficient and professional service and ensure a smooth check in and check out process for guestsGive a friendly welcome every time a guest comes past the reception deskPrepare group arrivals under the supervision of the senior receptionistHandle foreign exchange transactions for guests, including converting credit card transactions into foreign currencyReport any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office ManagerEndeavour to sell rooms and other Hotel facilities whenever possibleAttend to car park charges and validations ensuring all are correct.
Answer all communications from the car park, boom gate exit buzzer, checking all guests have paidSend emails, faxes and action business centre requests as required To be successful in this role, you will require the following Previous hotel experience is highly desirableMust be proficient in Microsoft Office programsKnowledge of a reservations system, Opera is an advantageStrong accuracy and attention to detailAbility to work under pressureExcellent customer service skillsExceptional organisational skills and the ability to follow tasks through to completionAbility to foster team spirit with a positive and 'can do' attitudeExcellent problem solving and researching skillsProactive and positive focus with a passion for hospitality and travel Benefits Great employee discount on food & beverage at all Stamford Hotels & Resorts;Dry cleaning for uniform;Free duty meals and car parking;Learning and development opportunities.