Peppers Beach Club, 20 -22 Davidson Street, Port Douglas, Queensland, Australia Req #3012Monday, 14 October 2024Peppers Beach Club is situated in the heart of Port Douglas, one hour's drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three-bedroom apartments, and penthouses all within walking distance to Four-Mile Beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon-style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidently communicate with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighborhood hotspots and must-visit gems.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multitask and thrive under pressure, supported by strong organizational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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