Job Description - Guest Service Agent (HOT0B2R8) Work Locations Hilton Melbourne Little Queen Street
18 Little Queen Street
Melbourne 3000
This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
About the Role As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:
Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals Completing the check-out process for departing guests using the hotel systems Managing, effectively and efficiently, Guest requests, inquiries, and complaints Proactively finding ways to delight and excite our guests to ensure their stay is memorable Maintaining current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events Maximising sales revenues through up-selling and marketing programs Performing general incoming communication duties, including answering telephone calls and responding to emails What Are We Looking For? Have a friendly, bubbly and positive demeanour Work calmly and efficiently under pressure with a keen eye for detail Have excellent personal presentation and communication skills Exude a passion for delivering exceptional levels of customer service Adapt to learning new computer systems with ease It would be advantageous if you have: Proven ability in problem resolution Previous experience in Front Office/Concierge within a hotel Valid Australian Drivers License What Will It Be Like to Work for Hilton? At Hilton, we are committed to ensuring that Hilton is a workplace where you can thrive and make time for what matters most. Over the past four years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute, and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:
Worldwide travel discounts at unbelievable rates for you and your friends and family! Competitive wages Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few A workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing Job Guest Services, Operations, and Front Office
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