Guest Service Agent

Guest Service Agent

Mantra Group

Guest Service Agent

Details of the offer

Explore life in the tropics at Mantra Esplanade, located in the thriving city of Cairns, and known for service excellence. Our mix of rooms and apartments make for varied clientele who love that they can do so much in such a laid back city. You will too, plus the international airport makes it easy to have a quick trip away.
Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.
You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.
There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.
If you're an energetic hospitality professional with a passion for customer service, Apply now!
Want to know what it's like working with Accor Hotels? Follow us on Instagram @keepupwithal or

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