JOB DESCRIPTION We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands.
At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.
About the team As shopping continues to evolve, our Digital team keeps us at the cutting edge, making us more accessible, more innovative, and better connected than ever before.
Driven by our innovative, inclusive, and forward-thinking culture, we create differentiated, omni-channel experiences for customers and build the next generation of digital retailing.
About the role As the Group Product Manager – Omni-Channel Experience, you will play a pivotal role in shaping and executing Coles' loyalty strategy.
Your focus will be on enhancing customer retention, engagement, and satisfaction through seamless omni-channel experiences.
You will oversee the end-to-end customer journey across our Web and App platforms, ensuring that our loyalty programs and digital initiatives drive significant value and impact.
Key Responsibilities: Develop and execute a comprehensive OMNI channel strategy in collaboration with the customer team to drive retention and engagement.
Oversee the integration of Coles OMNIchanel strategy, digital wallet, and loyalty programs to enhance customer lifetime value.
Ensure a seamless, integrated user experience across digital and in-store touchpoints.
Collaborate with key stakeholders to achieve critical OKRs, including Monthly Active Known Visitors (MAKV), and identifiable revenue.
Lead and manage large-scale customer loyalty initiatives, ensuring successful delivery and impact.
Utilize advanced analytical skills to track and optimize customer experience metrics, KPIs, and OKRs.
About you and your skills Experience: Minimum 5 years in a product management or leadership role, with a focus on loyalty programs and omni-channel experience.
Proven Track Record: Demonstrated success in managing and delivering large-scale customer loyalty initiatives.
Leadership Skills: Extensive experience in cross-functional team management and stakeholder engagement.
Digital Expertise: Strong background in digital product management with a history of integrating digital and in-store experiences.
Education: Relevant Tertiary Degree in Commerce, Marketing, or a related field.
Skills: Advanced Excel knowledge, strong analytical skills, and proficiency in digital product management tools and methodologies.
Metrics-Driven: Understanding and experience in delivering customer experience metrics (KPIs) and OKRs.
What's in it for you?
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
Discounts: You'll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more.
We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform.
As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you.
Discover and explore a variety of career development programs and job-specific training.
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
Investment in your future: Our annual team member share plan offer allows you to make regular salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve.
We are committed to creating a workplace that is safe and respectful for our team.
We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability.
For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email ****** Job ID: 127584 Employment Type: Full time #LI-OR1 ?
