Global Account Director

Global Account Director
Company:

Jones Lange Lasalle


Global Account Director

Details of the offer

What this job involves
You will be tasked to ensure the continued efficient & consistent operation of all facility activities to meet contractual obligations for our Client globally. Key responsibilities are:
Putting clients first—always
Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our stakeholders. You’ll be the single point of contact for our Global service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services.
Devising win-win solutions for all parties
You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services..
Staying at the forefront of operational excellence
You’ll be the main visionary and strategist for our global plans. As such, you must understand the clients’ business needs inside and out. You’ll be the go-to person for the overall operations—taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.
Driving team success
Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.
Becoming a trustworthy authority
Do you have what it takes to be a governance champion? Particularly, you must ensure all parties uphold their duties stated in the contract. Youre also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.
Sound like you? This is what we’re looking for:
You will have proven experience in facilities account management and exposure to working on Global accounts would be highly beneficial. Likewise, you are a pro at handling complex account structures and client sensitivities.
Ideally Tertiary qualifications in Facilities Management / Engineering will be advantageous and experience managing complex account structures (running multiple teams across multiple locations and countries)
In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You’ll also need excellent organisational skills to prioritise work and meet tight deadlines.
Teamwork is a vital aspect of our brand, and we’ll expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.


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