General Manager - Operations

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WHY ESSENCE COMMUNITIES

Essence Communities have been at the forefront of this emerging residential sector, operating their leading BTR management platform for over 3 ½ years.
Essence Communities have operational BTR assets across Queensland, Victoria, New South Wales, as well as Canberra, with a growing pipeline of projects and partnerships with private and Institutional partners.

Our property management platform is unrivalled and is shaped from a successful 25+ year track record in property and asset management.
Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia's living sector.

KEY LEADERSHIP OPPORTUNITY

With 5 assets operational, 3 opening in 2025 and more beyond, this is a truly unique role in the BTR market.
We are looking for a passionate, driven and capable operator that can take ownership of the operational success of the business.
Setting a new standard in operational excellence, drawing from previous experiences will be fundamental to success in this role and assisting Essence's dominance in the market.

YOUR RESPONSIBILITIES

Reporting to the Executive General Manager – Essence Communities, your core responsibilities include the delivery of operational excellence ensuring Essence is the market leader; and ensuring assets are fully compliant and delivering exceptional people leadership for the Essence Communities Build to Rent (BTR) portfolio teams across Australia and New Zealand.
Your role will also involve:
Leading on all operational matters, supporting stabilised assets as well as new project mobilisationsFostering strong and trusting relationships with key stakeholdersAbility to build high performing teams through recruitment, onboarding, succession planning and ongoing training.Champion the overall strategy and management of residential experience across BTR assetsStrong financial acumen overseeing all property operations budgetsWHAT YOU WILL BRING TO THE ROLE Depth of operational experience in any property sector, including Retail, Commercial, Hospitality, BTR and Student AccommodationHistory of delivering operational experience and a high level of operational expertise in a previous roleStrong relationship and key stakeholder managementDemonstrated leadership capabilityPassion for delivering excellenceAbility to work across multiple projects and teams in various locationsExcellent communication skillsHigh level of problem solving, decision-making and accountabilityFull Real Estate Licence or Salespersons Certificate to conduct Real Estate business in a relevant State or Territory - desirable.National Police Check (completed within last 3 months), at your own costUnrestricted work rights in Australia and New ZealandWorking with Vulnerable People CheckWHAT WE CAN OFFER YOU: Exposure to the Build-To-Rent (BTR) sectorAmplify your potential, we offer a variety of opportunities for career progressionPersonal and professional development, through online and face to face training and coursesFocus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance ProgramsInclusive culture in a diverse, collaborative and fun team environmentVarious leave options including two weeks paid parental leave, study leave & much moreStrong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone RewardsFlu Vaccinations – Company FundedGenerous referral bonus (up to $1,000 AUD/NZD)Access to Insider Rates at Essence Hotels and ApartmentsAre you ready to embark on a rewarding career?

We want to learn about all the amazing qualities you can bring to the table.
To start your journey with Essence Communities, apply now with your resume and cover letter.

We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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Nominal Salary: To be agreed

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