General Manager

General/Business Unit Manager (CEO & General Management) Lead Queensland's Premier Private Club: Take the helm of Brisbane's most prestigious members-only business club, shaping its future while upholding its rich traditions of exclusivity and excellence.Drive Strategic Growth & Innovation: Play a pivotal role in executing the Club's strategic vision, enhancing member experiences, growing the membership base, and ensuring operational excellence across all facets.High-Visibility Leadership Role: Be the face of the Club, engaging directly with Brisbane's business elite, while managing a diverse team and fostering a culture of high performance in a luxury setting.  General Manager – The Brisbane ClubLead Queensland's Premier Private Club: Take the helm of Brisbane's most prestigious members-only business club, shaping its future while upholding its rich traditions of exclusivity and excellence.Drive Strategic Growth & Innovation: Play a pivotal role in executing the Club's strategic vision, enhancing member experiences, growing the membership base, and ensuring operational excellence across all facets.High-Visibility Leadership Role: Be the face of the Club, engaging directly with Brisbane's business elite, while managing a diverse team and fostering a culture of high performance in a luxury setting.About The Brisbane Club:The Brisbane Club is a prestigious private members club and an iconic institution in Queensland, offering a world-class environment for business leaders, professionals, and distinguished individuals to network, collaborate, and enjoy exceptional services. Founded on tradition and excellence, the Club provides its members with bespoke experiences, fine dining, and exclusive events, all within a heritage setting.With a deep commitment to providing unparalleled service and a welcoming environment, The Brisbane Club is renowned for fostering lifelong connections among its members. The Club continues to evolve to meet the needs of modern professionals while retaining its core values ofExclusivity, Experience, Connection, and Belonging.The Opportunity:We are seeking an experienced and visionary General Manager to lead The Brisbane Club and ensure its ongoing success and growth. This key leadership role will be responsible for the strategic, financial, and operational management of the Club, reporting directly to the President and Principal Committee.The General Manager will provide strategic direction to ensure that the Club maintains its prestigious reputation while driving innovation to keep the Club relevant in a contemporary setting. The role requires a visible, hands-on leader who can engage with members and guests while overseeing all aspects of Club operations, including food and beverage, facilities management, membership development, and financial performance.Key Responsibilities:Leadership & Strategic Planning:Develop and implement a 5-year strategic plan in alignment with the Principal Committee's direction, covering key areas such as membership growth, staff development, financial sustainability, and marketing.Lead and mentor a diverse team of senior managers, including the Operations Manager, Food and Beverage Manager, Accounts Team, and Maintenance Officer, to ensure performance accountability, smooth operations, continuous improvement and excellence in service delivery.Foster a collaborative and inclusive workplace culture that emphasizes employee development, performance, and job satisfaction.Operational Excellence:Oversee all Club operations to deliver an exceptional member experience, ensuring high standards in food and beverage service, facilities management, and member engagement.Ensure that the Club's facilities and services are continually updated and improved and meet contemporary standards while preserving the Club's heritage.Develop and maintain a presence within the Club, engaging regularly with members and being a visible figure at key events.Financial Management & Reporting:Develop and manage the annual budget, ensuring the Club's financial health by optimizing revenue streams and controlling costs.Provide monthly financial and operational reports to the Principal Committee and attend monthly Board Meetings, detailing performance against budget and strategic goals.Make recommendations for major capital expenditures, service improvements, and membership initiatives that align with the Club's long-term vision.Marketing & Member Relations:Lead initiatives to grow the membership base, with a focus on attracting younger professionals while maintaining the exclusive, premium profile of the Club.Work closely with the Membership and Events teams to develop innovative marketing and promotional strategies that drive member engagement and retention.Actively seek out and attend industry and community events to raise the profile of the Club, locally and nationally.Human Resources & Succession Planning:Develop and implement effective recruitment, retention, and staff development strategies to build a high-performing team.Implement a robust performance management system, including performance reviews, clear KPIs, and succession planning for key roles.Ensure compliance with workplace health and safety regulations and industry best practices, particularly within the food and beverage sectors.Selection Criteria:Qualifications:Formal tertiary qualifications in a relevant field such as Business, Hospitality Management, or Commerce are highly desirable.Experience:Minimum of 5-10 years of senior management experience within a high-end hospitality, private club, or five-star hotel environment.Proven success in managing a diverse team and ensuring the delivery of high-quality service in a membership-driven or luxury environment.Experience reporting to a board or executive committee, with a demonstrated ability to present comprehensive operational and financial reports.Strong financial management experience, including budget planning, cash flow management, and profit and loss oversight.Experience in developing and executing marketing strategies aimed at membership engagement, retention, and growth.Demonstrated experience in facilities management and ensuring compliance with health, safety, and licensing regulations.Skills & Competencies:Strong leadership and team-building skills with the ability to inspire and motivate staff to deliver exceptional service.High-level communication and interpersonal skills, able to engage effectively with a diverse range of stakeholders, including members, staff, committee members, and external partners.Exceptional financial acumen, with the ability to manage budgets, monitor financial performance, and make data-driven decisions.A forward-thinking, innovative mindset with a passion for modernizing services while honoring the traditions and values of a private club.Excellent problem-solving and decision-making abilities, with a track record of developing sound business cases for strategic initiatives.What We Offer:A unique opportunity to lead one of Brisbane's most prestigious institutions, with the autonomy to shape the future of the Club.A collaborative and supportive environment that values tradition while embracing innovation.Competitive salary package commensurate with experience, along with opportunities for professional development.A role that offers both challenge and reward in maintaining and enhancing the Club's reputation for excellence.How to Apply:If you are a results-driven leader with a passion for delivering exceptional service in a luxury or member-focused environment, we invite you to apply. Please submit your resume along with a cover letter addressing the selection criteria and outlining your suitability for the role. For a confidential discussion please contact Nick Hines on 0410 425 358 . Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority, next to our commitment to diversity and inclusion. Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
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