Snotty Noses General Manager - Start January 2025Snotty Noses Australia Pty Ltd is a Brisbane-based family owned company. We manufacture and distribute baby health products, including our famous Snotty Boss Nasal Aspirator.There are 3 key components of our business:DTC via Ecommerce,Wholesale to 1200+ pharmacy and baby stores,An emerging Amazon channel in Australia, Singapore and USA.We are on the lookout for a General Manager who is passionate about the product-based, ecommerce ecosystem and all things digital, and has a track record of managing, inspiring and growing a small team.As the General Manager, you will be the 2IC. You will be the integrating "ying" to our Founder's Visionary "yang". You will manage the day to day operations of the business, working with our small in-house team and myriad contractors and suppliers.You will manage, refine and grow the 3 core divisions of our business:Operations & Customer Relations,Admin & Finance.This role is both management and hands-on (typical small business!) so be prepared to get your hands dirty on occasions!Ideally, you are an all round good egg, who will keep our company's "trains running on time and in the right direction". You'll see the growth potential in our business, and know the right moves to build our team and get us to the next level.The position is located at our new HQ/Warehouse in Acacia Ridge, Brisbane with an option of 1-2 days work from home. We would prefer full time, but would consider a 4 day week for the perfect candidate.You'll love:Selling high quality baby products that improve the parenting journey.Working with an amazing bunch of people in ecommerce, both in our Brisbane office and with remote and outsourced staff.The challenge of scaling a start-up company.About youYou're an organised, strategic thinker, with a growth mindset and a love of systems, data and processes.You excel at strategy, planning, focus, follow-through and accountability.You are decisive, goal oriented, resilient and adept at self-management.You have exceptional leadership qualities with the passion and knowledge to scale a business.You're analytical with an ability to research and deep-dive into data and strategise depending on findings.You have excellent relationship-building skills with the ability to work to deadlines and set priorities and boundaries within a team.You have at least 3 years experience in business operations, processes, growth strategies and team management.Strong understanding of GA4, Meta, Tik Tok, Xero, Shopify/Big Commerce and other tools.Bonus if you have:Tertiary qualifications in business, finance, management or communications.Understanding of EOS (Entrepreneurial Operating System) and the Visionary/Integrator duo as outlined in the Rocket Fuel and Traction books by Gino Wickman.Experience with emerging AI technologies and how small business can harness their capabilities for greater efficiency and growth.Experience with Amazon platform.Experience within the baby e-commerce industry.Experience in retail pharmacy.Your responsibilitiesManage our 3 divisions to ensure smooth and efficient day-to-day operations and processes, set and monitor targets/KPIs, for optimal efficiency and revenue and profit growth:Operations/Customer CareFinance/AdminConsistently review our technologies and identify opportunities for improvement in terms of CRO, UX and CX.Identify growth opportunities and trends, analyse and report to our Founder.Manage our external freelancers and agencies.Drive revenue growth by monitoring e-commerce metrics, providing analysis and reports to help steer growth strategies and marketing efforts in e-commerce and B2B environments.You will be joining an award winning, "think outside the box" growing business where our brand purpose, ethos and values are extremely important.With a business name like "Snotty Noses", we love to have a bit of fun and are proud of our team culture, so a positive "can do" attitude is just as important to us. Business needs change day to day, so it's important we have the right people in our business who are happy to "get stuck" in and get the job done. We are a small, close team and help each other out when required!We realise this role is a combined skillset (ie. management experience and deep understanding of E-Comm growth) so your experience may be a little different than outlined above.If you have led and managed teams, and have senior experience in business development, marketing or sales, please apply and explain what you can bring to our business!RemunerationSalary $120 - 150K + super.Company Bonus paid annually.Option for an equity share in the business after 12 months of proven performance.Are We the Right Fit?Check out our socials and website to see who we are and what we do.Your application will include the following questions:How many years of business development experience do you have?Which of the following statements best describes your right to work in Australia?Do you have experience in a sales role?How many years' experience do you have as a general manager?How many years of people management experience do you have?Do you have experience in a role which requires relationship management experience?Do you have experience in administration?Do you have customer service experience?
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