Who we are looking forWe are looking for the Core Operations Assistant Manager position which is within Asia Pacific Global Delivery Fund Order Services unit located in Sydney. We are an end-to-end processing team that covers security price updates, security transactions, and corporate action processes, as well as client-customized accounting report generation and delivery.What you will be responsible forAs Unit Dealing Senior Associate you will:Manage day-to-day operations/delivery of assigned clients with a keen eye on oversight of operational risks to achieve good KPI performance for the team.Ensure all activities are completed in line with internal standards and review as required.Ensure incoming queries are managed in a timely and accurate manner.Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, and external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines.Be accountable for staff performance tracking, new staff onboarding, overtime control, and leave planning.Develop, engage, and retain an industry-leading workforce using development plans and other available resources; ensure cross-training is completed across the functional team and provide specific SME training as required.Consistently work with team and managers to review the process and optimize it to achieve operational efficiency. Participate in projects and contribute to process improvements.Escalate potential issues to supervisor or next-level manager on a timely basis.What we valueThese skills will help you succeed in this role:Working knowledge of financial products and financial markets.Strong computer competence (Microsoft applications: Excel, Word, etc.).Interpersonal and oral communication skills.Ability to work under pressure in a deadline-driven environment.Good sense of risk awareness.Good problem-solving skills; as there might be many unknown issues that arise which have not been encountered before, strong resolving skills are required.Professional email writing skills and fluent spoken English, as well as professional communication skills, are required for multi-communication with internal/external teams.Education & Preferred QualificationsBachelor's degree or equal job experience.5+ years of custody experience and/or fund accounting/transfer agency experience.Knowledge of custody-specific trade and cash life cycle processes in terms of processing and settlement activities is preferable.About State StreetWhat we do: State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to a flexible work program to help you match your needs. Our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.
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