A rare leadership opportunity within a great team!
Opportunities forprofessional developmentandprogressionwill keep you learning; adiscount on food;free zoo passesto take friends or family for a fun day out;Annual Health and well-being benefitto keep you feeling your best,full corporate uniformto make you look your best; are just a few things that will keep you happy with us!
Our team of Club Supervisors assist the daily running of all things Operations across the site including lead the team in gaming, cash control, beverage, promotions and entertainment, cellar as well as reception.
You’ll build relationships with 70+ team members and get to know our loyal members. A fast-paced, dynamic environment means no two days will be the same. Whether you’re up and coming or had years of experience, you’ll acquire new skills and solutions to problems will come from thinking on your feet.
This great opportunity brings the best of Club Operations management within a community focused organisation who hastrack history of investing in their people.
This role directly feeds into our Duty Manager positions, so if you are looking for progression - this is the opportunity for you!
The main duties of the role include:Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service are being delivered
Coordinate on a shift basis including rostering, task allocation and coordinating breaks
Provide feedback to staff on their performance, including managing performance concerns
Support training, onboarding and coaching of new starters
Build and foster highly effective working relationships with all departments regarding core priorities, upcoming events, projects, site works and impacts
Monitor and respond to fluctuations in wages, wastage, stock and other cost contributors
Ensure adequate stock and resources are available to deliver service
Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
Trouble shoot, problem solve and implement solutions to ensure a positive customer experience
Conflict management and management of complex operational issues
To succeed in this role you will have:At least 12 months experience leading a team of people with varying levels of experience within the hospitality industry
Confidence to work independently and think on your feet to resolve issues and manage tricky situations
Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have the 'difficult conversation'
Demonstrated leadership skills in coaching and motivating a team of employees
A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
A high degree of discretion, integrity and confidentiality
Flexibility and availability across the operating hours of the Club
You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas!