About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Park, Townsville offers a range of fully equipped cabins, caravan sites and great facilities for all our Guests including the new waterpark which is always a big hit with the kids.The RoleDutiesWe are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:Providing a high standard of customer serviceProcessing guest check-ins and outsAccurately using the park booking system to make reservations and manage accountsCoordinate with the Housekeeping team to track readiness of accommodationSupply guests information regarding property and local areas of interestCompleting the day-to-day office administrationMaintain excellent relationships with the park teams, residents and guestsWhat We Look ForTo be successful in this role you will have:Previous Front Office experience within the hospitality industryPassionate about delivering exceptional Guest experienceProficient computer skills, including knowledge of RMS or comparable Reservation Booking SystemExcellent communication and interpersonal skillsAbility to handle cash transactions accuratelyStrong organizational skills and attention to detailEnthusiastic and positive attitudeFlexibility to work weekends, public holidays, and evenings as neededCurrent drivers licence essentialBenefits to YouDiscounted accommodation at over 300 G'day Group holiday parks nationallyDiscounts with our G'day Rewards PartnersService recognition awardsAccess to Employee Assistance ProgramInternal promotions and opportunitiesHow To ApplyAre you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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