Front Office Manager | The Sebel BusseltonThe Sebel Busselton, managed by Accor Vacation Club, sits on the southwest tip of Western Australia. Boasting fantastic beaches and natural wonders from underwater observatories to national parks, Busselton is the place to be. The Sebel Busselton is situated in a short 10 minute walk from the water, featuring charming guest rooms and apartments, resort style swimming pools, gym facilities and tennis courts.WHAT YOU WILL BE DOING:Lead and mentor the front office team to provide outstanding customer service.Handle guest inquiries and special requests with efficiency and professionalism engaging in effective service recovery when required.Coordinate guest arrivals and departures, ensuring seamless room allocations.Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.Manage reservations, including group bookings, with precision and attention to detail.Participate in management meetings and stay updated on industry trends and best practices.YOUR EXPERIENCE AND SKILLS INCLUDE:Previous front office experience with a proven track record of delivering exceptional customer service.Strong work ethics, flexibility, and a supportive attitude towards team members.Self-motivation and ability to thrive in a fast-paced environment.Adaptability and initiative to quickly adjust to changing processes and demands.Excellent computer skills, including proficiency in Microsoft Office, especially Excel.Availability to work a rotating roster of weekdays, weekends, and public holidays.Numerical proficiency and a strong focus on providing top-notch customer service.WHAT IS IN IT FOR YOU:Work Your Way in the majestic southern highlands of Bowral, NSW in a Full-Time position.Dive into personalised training from day one and launch your career with Accor Academy – our very own learning & development platform.Thrive in an engaging and collaborative team environment where your brilliance is celebrated, and your ideas are valued.Enjoy a personalised reward & recognition program and experience the Benefits Your Way.If you're ready to dive into a fulfilling career opportunity in the majestic Southern Highlands of Bowral, NSW, and embark on a journey of growth and excellence, then seize this chance to join our team as a Front Office Manager. Apply today to unlock a world of possibilities with Accor Vacation Club.Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrate the unique talents and perspectives that each person brings to our team.
#J-18808-Ljbffr