Front Office & Guest Services (Hospitality & Tourism) Full time Ibis Styles Canberra Narrabundah, Ibis Styles Eaglehawk, and Ibis Styles Tall Trees are the preferred choice for travellers visiting Canberra and its surroundings for leisure, conferences, events, and group stays. With over 400 rooms, versatile conference and event spaces, and numerous venues, we offer a comprehensive experience.
We are currently seeking a Full Time Front Officer Manager to join our team and deliver an exceptional guest experience.
About the Role In this role you will be responsible for: Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service. Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused. Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. Supervision of lobby services including car parking and porter duties, ensuring guest arrivals and departures are as efficient as possible. Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus. Preparation of Front Office recurring reports, commenting on key performance indicators. Oversee Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals. Oversee Maintenance to ensure room standards, public areas, hotel assets are maintained while meeting productivity goals. Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day. Adherence to WHS and Compliance procedures and policies. About You Work experience as a Front Office Manager or similar role within a hotel environment. Self-motivated with genuine passion for hospitality and guest experience. Experience supervising, training and motivating staff. Confident in creating rosters and adhering to wage control. Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations. Well presented with an eye for detail and strong organisational skills. Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling. Solid Rooms Division knowledge including Front Office, Reservations and Housekeeping preferred. Excellent time management and communication skills including rapport building between internal and external stakeholders. Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management. Ability to work unsupervised. Flexibility to work on a rotating roster including weekends and public holidays. Professional and punctual. Team player with a high level of self-motivation. What We Offer Dynamic and Supportive Team : Join a vibrant team dedicated to your success. Growth Opportunities : We offer personal and professional growth paths in a rewarding work environment. Career Progression : Explore pathways for career advancement, including opportunities within our national hotel portfolio! If it sounds like your next career move, apply now. Only shortlisted candidates will be contacted.
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