Hotel: Gold Coast (SFPPB), 31 Hamilton Avenue, 4217
Reliably Different - Welcome to voco, IHG's upscale brand.
Join our team! We are looking for an additional Food & Beverage Duty Manager to support our Restaurant & Bars Manager in leading from the front line of operations for our multiple outlets and banquets department.
Your day to day You will supervise Food & Beverage attendants and Team Leaders, ensuring that they maintain hotel standards and abide by the company standards across the casual dining, A la Carte dining, banquets and buffet breakfast experiences.You will ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision.Your duties will be carried out in an efficient and professional manner to achieve the highest possible guest and staff satisfaction and meet financial targets.You will promote the desired work culture and brand ethos amidst the voco tenets of being unstuffy, thoughtful, and charming service.You will strive for constant improvements and take responsibility for achieving business results while maintaining current training procedures and operating standards, excelling in conducting on-the-job training and orientation of new staff.You will create a positive hotel image by building and maintaining positive relationships with all internal customers and guests, anticipating and addressing their needs to exceed expectations.What we need from you You should have previous experience in the hospitality industry, particularly in Supervisory or Assistant Manager roles.You can demonstrate an effortless ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the company.You will need to hold a Responsible Service of Alcohol as well as a Responsible Conduct of Gambling certificate.What we offer Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options, and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
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