The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
Be a part of our Team! We are looking for an experienced Retail Manager to join us in our Flagship Boutique.
Reporting in to the Boutique Director you will mentor, support, motivate and manage the Sales Team both directly and in partnership with the Team Leaders.
If you have a passion for exceptional customer service and enjoy working in a dynamic and inclusive team, we welcome you to apply now!
HOW WILL YOU MAKE AN IMPACT? With your exceptional ability to develop and drive memorable client experiences, you will be instrumental in:
Drive sales strategy and maximise business opportunities by creating efficiency and synergies throughout the boutique experience.Identify and execute client development plans and strategy.Partner with various stakeholders to ensure we are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.Ensure team is aware of the targets and client experience best practices.Manage partnership with various third-party and internal stakeholders to contribute to overall client experience at every touchpoint.Promote the implementation of new technology based service tools.HOW WILL YOU EXPERIENCE SUCCESS WITH US? We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:
+5 years previous experience in retail, hospitality or service related management roles.Have managed teams of +20.Excellent communication skills and an entrepreneurial mindset.A strong work ethic and a passion to deliver high excellence in bespoke customer experience.Well organized with a high level of detail orientation.Well-developed problem solving skills with the ability to follow through and provide solutions.HOW DO WE KEEP YOU SMILING: This role will help build your knowledge and experience in all aspects of Leadership.A plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.YOUR JOURNEY WITH US: After being shortlisted, you will receive a video call from our TA Team to discuss the role and for us to get to know you.If you are successful through the phone interview, you will be invited to attend an interview with our Boutique Director and Retail Area Manager to assess your fit for the role.You will then meet our Commercial Director and HRBP who will share insights on our team dynamics and our company culture.The successful candidates will start with the business after reference and police checks are completed.Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.
#J-18808-Ljbffr