Field Engineer 2

What success looks like in this role:

May function as team or site leader providing direction to other technicians.
Performs server and storage break and fix.
Provides support for Enterprise products.
Desk side support specialist.
Provides support for enterprise storage products.
Supports Networking products - including Cisco certification requirements.
Provides support for Payment systems products and Unisys core-CMOS products.
May have project management responsibilities for smaller projects.
Possesses other, high skilled, specialized technical skills.
Provides support for software, hardware and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products.
Installs and maintains PCs and associated software, networks, servers, and peripherals.
Performs installs, moves, adds, and changes as required.
Tests and certifies PCs, networks, servers, and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Perform IMAC and exposure to project management.
Support Unisys Legacy products.

You will be successful in this role if you have:

High school degree required.
2-4 years of hands-on technical experience.
Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.

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