Job Description - F&B Attendant (HOT0B4B7) Job Number:F&B Attendant (HOT0B4B7)
Work Locations:Hilton Darwin
32 Mitchell Street
Darwin 800
A F&B Attendant is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.
What will I be doing? You will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulationsUse every possible opportunity to gain knowledge in all areas of bar supervisionEnsure all tables receive their drinks and food as requestedMaintain the cleanliness of all equipment used during shiftsMaintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all timesShow complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contentsComply with Company Health and Safety, and Fire Regulations and proceduresAdhere to the Company disciplinary policy when necessaryMaximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniquesDemonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of itMeet or exceed the monthly drink profit margin target What are we looking for? A F&B Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Customer Service experience in supervisory or above capacityA warm personality, attentive and smartly presentableAbility to listen and respond to demanding Guest needsExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitted to delivering high levels of customer serviceAbility to work under pressureIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar rolePassion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr