Expression of Interest - Leader, Customer DeliveryCisco Systems Australia Pty LtdApplication Date Open from 8 November 2024 to 9 December 2024Role Type - Full timeLocation - Sydney, AustraliaWhat You'll DoThis role is to lead the Expert Care delivery team, made of technical and non-technical experts across Australia and New Zealand.Expert Care helps customers manage incidents and provides guidance and support to help achieve their desired operational goals and objectives. With a service model that is with them throughout their entire solution journey, customers are assured that delivery teams are coordinated, communicating, committed to key performance indicators, and employing common tools and processes.Who You'll Work WithExpert Care is a fast-paced, profitable, and well-established Customer Experience (CX) Organization. In this role, you will be empowered to make decisions and drive successful business outcomes that impact and benefit Cisco's top customers globally!The ANZ CX Delivery Team is focused on driving new opportunities for Cisco and transforming our customers' businesses. We are building high-performing teams that are tightly engaged with our clients, understand their business imperatives, and can orchestrate the execution of our services to meet our clients' business needs.Who You AreSupervised the activities of a national dynamic team with responsibility for results in terms of customer satisfaction and delivery assurance.Expanded the Expert Care footprint by working closely with the immediate team and sales teams to drive business growth and retention (customer renewals).Fostered professional development within the organization.Recruited and hired the best talent to support new Expert Care customer engagements.Led, promoted, and engaged in cross-functional collaborations across Product and Service teams and throughout Cisco.Identified, developed, and shared operational customer best practices in efforts to continue evolving and elevating the organization.Minimum RequirementsBA, BS, BSCS, or BSEE degree.5+ years of experience managing operations managers, technical engineers, or project managers in a high-tech company/environment.5+ years of experience in customer support, knowledge of inter-networking technologies, and the competitive Enterprise segment.Experience in leading a high-performing team in applying all elements of Operational support and Delivery excellence.Ability to travel, mostly within Australia and New Zealand.Desired SkillsPeople leadership.Thorough understanding of IT technologies and strong knowledge of Cisco Services and Products.Understanding of organizational finances and budget management.Demonstrated industry awareness and extensive understanding of Enterprise market trends and transitions.Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference. Our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything – people, process, data, and things – and we use those connections to change our world for the better.Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
#J-18808-Ljbffr