The Executive Manager oversees all service delivery teams and will ensure contractual performance (service delivery and financial), licensing/ accreditation compliance, continuous improvement, human resources management and growth of our business through strategic partnerships and innovation.
- Develop, monitor and report on an Operational Plan which responds to the clients Strategic Plan.
- Remain up to date with next best practice, sector reform and opportunities.
- Ensure compliance to licensing / accreditation and risk framework and embed a culture of continuous improvement, innovation and service excellence.
- At a minimum, achieve contract compliance by ensuring service delivery, human resourcing and expenditure align with the contract and allocated budget. Staff awareness of these contracts and their responsibilities should also be embedded.
- Provide reports and briefs to the CEO, Board and the appropriate governance committees including risk, progress against Operational Plan and KPI's.
Mandatory qualification/s and experience:
- A bachelor's degree in social or behavioural sciences, social work or psychology (or related discipline) and a minimum 5 years, relevant managerial level experience within community services and housing sectors.
Selection criteria:
1. Ability to inspire and exhibit strategic leadership capabilities including fundamentals in positive change management.
2. Experience at a management level, government relations, funding and growth across a geographically diverse portfolio.
3. knowledge and understanding of Commonwealth, State and Local Government policies, programs, legal and compliance frameworks.
4. Contemporary knowledge of principles, practices, theory and philosophies that underpin service delivery approaches towards positive participant outcomes.
5. A high degree of drive, initiative, motivation, and outcome orientation with the capacity to think strategically and deal with multiple and often conflicting priorities.
6. Effective written and verbal communication skills with the ability to build and maintain effective internal/ external relationships and to share specialist knowledge and technical skills within a team environment.
7. Strong financial capability, including a commitment to producing consistently good financial results.
Please apply if you feel this above applies to you!
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