CTST is a vibrant and growing not-for-profit charitable community organisation whose vision is that everyone has access to community transport. We specialise in providing reliable, high quality and safe transport to older people and people with a condition preventing them from undertaking daily activities.
CTST's impact is delivered via a workforce of over 350 passionate people (with the majority being volunteers), over 90 vehicles, modern and sophisticated systems, great attitudes, and most importantly, we are consumer directed.
At CTST, we value diversity and promote a workplace culture that is committed to driving innovation, collaboration, professionalism, and respect.
This is an exciting time to join our organisation, as we have recently entered into a merger partnership with Mersey Community Care Association, and we look forward to the opportunities this collaboration presents for expanding our services and enhancing our support for members of the Tasmania community.
About the Position Reporting directly to the Chief Executive Officer, we are pleased to announce an exciting new opportunity for an Executive Manager of Resilience and Quality within our organisation. The successful candidate will be responsible for developing strategies pertaining to quality, safety, and risk to ensure organisational readiness. This role encompasses the establishment of frameworks for business continuity, quality assurance, risk and compliance management, crisis management, and incident management. The ultimate objective is to ensure the organisation's agility, adaptability, and sustainability.
The position is classified as Level 8 of the Social, Community, Home Care and Disability Services Award (SCHADS) with the benefit of salary sacrifice options.
Responsibilities of the position include: Ensure effective application of legislative and regulatory frameworks across the organisation for Commonwealth Home Support Programme (CHSP), Home and Community Care (HACC), Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) service streams. Efficiently manage CTST's risk management framework and strategy, assisting teams in translating strategic direction into operational goals. Provide insights and advice to the CEO and Executive team on emerging trends and issues, presenting recommendations aimed at mitigating business risks. Lead the development and implementation of Business Continuity Management capability to ensure the organisation is well-prepared to respond to unforeseen disruption. Develop high-quality business strategies and operational plans to ensure that major projects are planned and executed in accordance with established project plans, budgets, timelines, policy objectives, and governance standards. Manage a diverse array of internal stakeholders, each with varying priorities and expectations, to achieve a consistent and cohesive approach to quality, risk, and safety management. Drive the development of systems, standards, and guidelines for hazard and risk management, specifically targeting complex, high-risk issues to minimise the organisation's risk exposure. About You Demonstrated experience in effective risk management, complemented by strong analytical and problem-solving abilities. A minimum of five years in an executive-level position, highlighting exceptional strategic leadership and business insight, with a commitment to values-driven decision-making. Proven ability to lead, inspire, develop, and evaluate performance within diverse teams by providing information and training to cross-functional groups. Proficient in collaborating with fellow executive leadership team members to enhance organisational cohesion and promote a culture of continuous improvement that aligns with company values. Excellent verbal, written, and interpersonal communication skills, paired with strong negotiation expertise. In-depth knowledge of statutory regulations pertaining to the aged care and disability sectors. Established proficiency in managing internal change across various functional areas. All CTST employees must: hold a current driver's licence. have a Working with Vulnerable Persons Card (or be willing to obtain). have a current National Police Check (or be willing to obtain). must be an Australian Resident or hold an Australian Working Visa. To Apply To obtain a copy of the position description, please visit our website at
Applications should be made via Seek and must include a current resume and cover letter detailing your experience relative to the position.
CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported!
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