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Executive Manager Quality, Risk and PracticePosted: 05/11/2024
Closing Date: 02/12/2024
Job Type: Permanent - Full Time
Location: Bankstown, NSW
Job Category: Quality & Risk Department
Our Story: Creating Links is a leading not-for-profit multicultural community service provider, dedicated to delivering the highest quality of standards and service across South-West Sydney and the Greater Sydney region. With a rich history of more than 50 years, we understand the importance of culture and community. Today, we provide Disability services, Foster Care, Child & Family services, and Financial Wellbeing. We are committed to delivering a holistic person-centred approach combined with a strong passion and focus on providing quality support and service excellence.
You'll be proud of: Working for an organisation that helps build stronger communities.A diverse and inclusive culture.Salary Packaging Benefits – Package up to $15,900pa of your pre-tax salary to pay for everyday expenses and benefit from a $2,650 meals and entertainment card before income tax is calculated, increasing your take-home pay.Employee Assistance Program.Professional Development – internal and external training and development opportunities.The Executive Quality, Risk and Practice Manager is responsible for building and nurturing a culture of continuous improvement and risk management in Creating Links. The role leads quality assurance activities and implements systems and practices to ensure Creating Links creates positive social impact and meets its legal, compliance and accreditation responsibilities.
The Executive Manager Quality, Risk and Practice is responsible for leading a team that will manage and monitor enterprise Risk Management processes, develop and embed practice frameworks and collateral that enhances service delivery, develop reporting and monitoring structures, and develop, deliver and source training to continue to build capacity across the organisation.
The position is a key member of the Creating Links Executive Team, working with the CEO, Board, and other Executive Managers to build Creating Links capacity, resilience, and social impact. As a key member of Creating Links, the role will contribute to the development and delivery of strategic direction and broader social impact.
Job DescriptionIn this role you will: Support the successful management and delivery of accreditation processes for all relevant services and provide specialist advice to the senior management team.Monitor and support the implementation of external and internal audit and review recommendations.Develop and deliver training packages for staff aligned with quality practice and accreditation.Coordinate external auditing and re-accreditation processes.Lead the Quality, Safety and Wellbeing Committee.Manage organisational Risk Management Framework and review the Risk Register and Risk Management Plans.Support the management of the Quality Management System (QMS), which includes review and publication of policies, procedures, and guidelines.Oversight compliance with relevant legislations, contracts, and all regulatory requirements as outlined in the Corporate Compliance Register and any Accreditation related register or plans inclusive of guidelines and performance monitoring frameworks.Participate in all aspects of strategic workforce management including fostering a professional culture within the team through professional development.Contribute to the management of CDS as content expert.Contribute to the development and execution of the Creating Links Strategic Plan and Business Plan.Monitor and support management of complaints and incidents, working with key stakeholders to resolve matters within stipulated timeframes.Desired Skills and ExperienceWe are interested in people who have: Degree qualifications in social work, social science, risk management, compliance or a related discipline or equivalent demonstrated experience in that field.Practice/Management experience in delivery of therapeutic services.Substantial experience in Governance, Risk Management, Quality Assurance, Compliance or Policy Development.Superior communications skills both verbal and written.Experience operating at a senior level with quality and accreditation frameworks.Demonstrated experience in achieving and maintaining accreditation for community services.Development and implementation of practice frameworks and quality systems.Project Management skills and experience.Experience working in a Child Protection environment.Understanding of key child protection legislation.Current NSW working with children's check.Certificate IV in Training and Assessment (willingness to attain).Project Management Certificate (willingness to attain).Understanding of NSW Reportable Conduct Scheme.
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