Eoi - Guest Service Agent

Randstad are inviting expressions of interest for a Guest Service Agent within the vibrant Gold Coast hotel industry.
If you are passionate about providing exceptional hospitality and know how to elevate the guest experience, we want to hear from you.
This could be your next exciting career opportunity!
Key Responsibilities: Provide outstanding customer service through various communication channels, including phone, email, and in-person interactions.
Manage and resolve guest inquiries and complaints with professionalism, ensuring a seamless experience.
Handle reservation bookings, cancellations and modifications accurately and efficiently.
Adhere to hotel policies and procedures to maintain high service standards.
Assist with front desk transactions, including check-ins, check-outs, and payment processing.
Share responsibilities of valet and concierge duties.
Experience and Skills Required: Exceptional customer service skills with a friendly and approachable demeanor.
Previous experience in a high-volume customer service or hospitality role.
Hotel experience desired.
Strong communication skills, with the ability to connect with a diverse range of guests.
Proficiency in using various information systems and databases.
Technical Skills: Familiarity with property management systems.
High attention to detail and the ability to perform well under pressure.
Capacity to work independently and proactively manage your tasks (training will be provided for technical questions).
How to Apply: Please note that this is an expression of interest.Due to the anticipated high volume of applications, only shortlisted candidates will be contacted directly.
If you're interested in similar future opportunities, please click "Apply."
For further information please contact ****** We look forward to receiving your application!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.