Enquiry, Administration and Reception Support · Part-Time Fixed-Term contract until the end of March 2025
· Working on site in Lilydale, Victoria
· Join a values-oriented Human Rights Organisation
This position is responsible for managing and responding to enquiries related to services offered by Melba Support Services. The role involves providing accurate information, guidance and support to people seeking access to services, including prospective people supported and their representatives, ensuring their needs are addressed effectively and empathetically.
This role will be 24 hours per week working Tuesday, Wednesday and Thursday (flexible for the right candidate).
Responsibilities: Reception and Administration: Ensure a welcoming reception area while managing mail, meeting rooms, clerical tasks, and office supplies. Enquiry Management: Handle inquiries professionally, providing accurate information and directing them to the appropriate departments. Documentation and Reporting: Maintain a confidential database of inquiries and prepare reports on trends and client needs. Collaboration: Collaborate with departments for accurate information, participate in training, and coordinate maintenance efforts. Qualifications and Experience: Previous experience working in reception, customer service or like role required. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required. Strong interpersonal and communication skills. Ability to handle multiple activities and prioritise tasks. High level of organisational skills and attention to detail. Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them). The ability and relevant driver's license to perform travel as required to undertake the key accountabilities of the role. Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary. Why Join Us? We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! Join a supportive and collaborative culture where your contributions make a real impact. Enjoy onsite parking and other benefits. Access to Not-for-Profit Salary Packaging. Ready to Make a Difference? Click "Apply" now and submit your resume. We look forward to meeting you!
We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
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