Location: Broadmeadows Role Type: 0.8 part time, 12-month FTC Remuneration: PACCT 5.1 $85,839.39 TRP About us: Bendigo Kangan Institute is one of Victoria's largest TAFE providers.
We offer state-of-the-art training centres providing a wide range of courses in a variety of fields.
We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment.
If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are proud to work, teach and study on the ancestral lands of the Djaara people of Dja Dja Wurrung, the Wurundjeri-Woi Wurrung people, the people of the Yorta Yorta Nation, and the Gunaikurnai People.
Many of our roles work with and support staff and students across both Kangan Institute and Bendigo TAFE campuses.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study.
We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities.
Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.
About The Role: The Enquiries and Admissions Officer guides students through the enrolment process, from initial enquiry to finalising payment.
The role is an important contact point between potential students and BKI, responding to enquiries in person, over the phone, via email and online.
This includes: Provide advice to prospective students on course offering, the application processes and requirements, ensuring information is accurate and understood Consult with prospective students on recognition of prior learning and encourage and support them to undertake a BKI course Triage or resolve student enquiries face to face, over the phone, email and online, logging all complaints and feedback through the appropriate reporting channels Participate in targeted lead follow up to achieve required course enrolments Contribute to student related activities including open and experience days We are excited about you because you have: Exceptional customer service skills.
Demonstrated experience in preparing and maintaining confidential customer files and associated correspondence.
Experience in an educational environment (desirable).
Demonstrated advanced skills in the use of Student Management We can offer you: Attractive work-life balance and flexible work options Free onsite parking for most campuses Professional development programs Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide Counselling support (EAP) and Health & Wellbeing initiatives throughout the year Meaningful work that drives positive social impact The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.
Things we will require from you: Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position) If this sounds like the role for you, we invite you to apply by clicking on 'Apply for this job/Apply now'.
If you have any accessibility requirements to participate in the recruitment process, or are experiencing technical difficulties applying for this job please contact ****** Position description below for your reference outlining key responsibilities of the role.
Only applications from candidates with valid working rights will be considered.
We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.
Applications close on Sunday 8th December 2024 at 11.59pm Applications will be assessed continuously - interviews may commence prior to advertised closing date.
NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.