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Responsibilities for Technical Support Engineer
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
Actively update, maintain and monitor all aspects of computer networks.
Install and configure computer systems and applications within the company.
Respond to customer inquiries and assist in troubleshooting and resolving challenges.
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Act as the initial point of contact for all computer and system related concerns from clients or other employees.
Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
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