Engineer, Iot Solutions, Private Networks And Service Desk

Location: Melbourne, Australia Job Summary: This engineer shall be responsible for delivery and support of dedicated and shared private network solutions and resolving issues for M2M One and M2M Connectivity customers. He/she must work closely with the Sales team and mobile network providers on these services. Responsibilities: Setup/manage/decommission subnets on shared private network instances, allocate IPs to SIMs on APNs, configure firewall rules as needed to support customer requirements (25%). Contribute to upgrades/migrations related to products that support M2M's private network solutions (25%). Monitor tickets arriving on M2M Service Desk instances, respond and resolve tickets assigned to the Services team across hardware, network, and other engineering-related solutions (50%). Minimum Qualifications: An engineering degree covering topics related to telecommunications or networking. One year of experience in a role that involves working with computer networks or Service Desk. Attention to detail and time management skills are essential. Must be a team player; resourceful; with problem-solving aptitude. Excellent communication (written and verbal) and interpersonal skills. Desired Qualifications: Knowledge of Python programming.
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