Location: Student Services, Moreton Bay Campus, Petrie or Sunshine Coast campus, Sippy DownsLevel 5, $77,710 - $87,573 p.a., plus up to 17% employer superannuationFull-time, fixed-term until 24 December 2025 (two positions available)The Opportunity In this role, you will engage with prospective students, new applicants, and commencing students, offering timely information, advice, and support. Your efforts will be crucial in creating a supportive experience from initial interest to enrolment, with a strong emphasis on personalised communication and engagement activities.
You will: Implement and manage outbound campaigns and engagement activities to connect with future students. Provide essential information about UniSC programs and support services to those in the application stages, ensuring a smooth transition into university life.Contribute to the design and delivery of campaigns aligned with student needs and engagement goals. Create and edit call scripting, materials, and communication strategies to encourage student engagement.Identify and coordinate personalised engagement activities for prospective students facing barriers to enrolment. Offer trauma-informed guidance, fostering a positive introduction to the university experience, with tailored follow-up and connections to support services as needed.About you You possess strong organisational skills and meticulous attention to detail, with a proven ability to prioritise your workload and balance competing deadlines effectively. Whether working independently or as part of a team, you consistently deliver high-quality outcomes. Your commitment to providing excellent customer service shines in fast-paced environments, where you excel at building positive relationships with prospective and new students, as well as academic and professional staff, fostering a unified approach to enhance the student experience. Additionally, your strong analytical skills enable you to address multiple priorities, identify effective solutions, and adapt seamlessly to a dynamic work environment.
You will possess: Completion of a degree or an equivalent combination of relevant experience, education, or training.Demonstrated strong interpersonal, verbal, and written skills to deliver successful communication strategies and/or outbound campaigns with a focus on student engagement.High level of digital literacy, including extensive experience with CRM systems and Microsoft Office Suite, to support data analysis, reporting, and campaign insights.A demonstrated understanding of the challenges facing tertiary institutions when communicating with students, and the ability to empathise and refer students to accurate support services appropriately and efficiently.Position Description: 7230 Engagement Officer, Study at UniSC Applications close: midnight, Wednesday, 27 November 2024.
Your completed application must include:
A resume, and a response to selection criteria. Noting that within the application form, we will request a statement addressing each of the selection criteria contained within the position description.Further information regarding how to prepare your application is available on our website: Join our team For a confidential discussion, please contact:
Naomi Alberti
Team Leader, Student Central
Telephone: 07 5456 3540
Email: ****** Discover UniSC We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We're not the biggest university, but we're growing every day, doing big things.
Our Culture & Benefits: Our collaborative, passionate and welcoming culture is what really sets us apart.Modern teaching & research facilities.Professional development and career pathway opportunities.Flexible work arrangements & generous leave options.Salary packing options + 17% Super.EAP, fitness passport & discounted private health. #J-18808-Ljbffr