End User Support Technician
Heritage and People's Choice, Brisbane, Australia
Job DescriptionAre you looking for the next step in your career? We have a unique opportunity for a EUC Support Technician to join us in this full-time, 12-month fixed-term contract position.
About the roleWe are looking for a proactive End User Support Technician to join our Technology & Transformation Support team. In this role, you will manage and resolve technology service requests and incidents, ensuring our business users receive timely and effective support. You will collaborate with other support teams and vendors to provide comprehensive technology solutions.
Key responsibilities include:
Handle Technology Requests: Receive and diagnose business technology requests and issues, initiating appropriate troubleshooting and resolution processes.
Provide Support: Offer assistance for problems related to desktop computers, laptops, peripherals, and mobile devices.
Install and Configure: Set up and configure desktop hardware, software, and peripherals following standard procedures.
Remote and On-Site Assistance: Deliver both remote and in-person support to address and resolve technology issues and needs.
Escalate Issues: Escalate complex technical problems to higher-level support teams or specialists when necessary.
Collaborate for Solutions: Work with internal departments and vendors to troubleshoot issues and expedite resolution.
Maintain Records: Keep detailed records of user requests, issues, and resolutions.
Document Procedures: Create and document standard procedures for remote issue resolution.
Prepare User Manuals: Develop manuals and guides to assist end-users with technology.
Suggest Improvements: Recommend enhancements to technology support processes to prevent and reduce recurring issues.
Ensure Compliance: Follow company policies and procedures, stay updated on relevant guidelines, and report any health and safety risks.
Risk Management: Identify, analyze, and recommend actions to manage risks effectively, contributing to a safe and compliant work environment.
Duty of Care: Take reasonable care for personal and others' health and safety, report hazards or incidents promptly, and contribute to maintaining a safe workplace.
About youOur ideal candidate will have experience with Microsoft OS Platform, Microsoft Intune, and Office 365, as well as familiarity with desktop remote management tools. Strong communication and problem-solving skills are essential, along with a collaborative approach and a commitment to providing excellent customer service.
Success in this role means delivering high-quality technology support with timely responses and effective problem resolution. You'll positively impact user satisfaction, as reflected in feedback and surveys, and contribute to the continuous improvement of our technology support services.
Who are we?People First Bank is powered by People's Choice and Heritage Bank. With over 720,000 members and 1,900 employees, we are committed to creating a better future for our members and the communities we serve. We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland, and the Northern Territory, trading under brands: People First Bank, Heritage Bank, and People's Choice.
Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.
Benefits of working for usWe believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Paid parental leave and special leave provisions.
Employee banking benefits and discounted insurances.
Work from anywhere philosophy with the flexibility to work from home or in the office.
Career development opportunities, and ongoing training, coaching, and support.
A dedicated Employee Assistance Program for you and your family to access in times of need.
Paid volunteering days and access to a diverse range of community and charitable initiatives.
If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then click 'Apply' now and submit your application, including a cover letter and current resume by Friday, 29 November 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness, or injury, to enable everyone to equitably participate in our selection process.
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