At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
The Role: Our HR team consists of specialists across the globe who support the business through a number of key areas, including Employee Relations and Industrial Relations, Talent Acquisition and Management, Organisational Development and Compensation and Benefits.
As we expand, we are seeking a dedicated and experienced Employee Relations Specialist to join our HR team and ensure the effective management of ER processes. The role plays an integral part of HR operations and is a key contributor to building and maintaining an open and supportive culture for our employees and people leaders.
This is a maternity leave fixed term contract role to April 2026 based in Melbourne, Sydney or Brisbane.
To be successful as an Employee Relations Specialist, you will need to: Act as the primary point of contact for employee relations matters, fostering a positive and collaborative working environment. Address and resolve employee concerns, disputes, and grievances in accordance with company policies and Australian labour laws. Conduct investigations into workplace issues and provide recommendations for resolution in a timely and balanced manner. Develop, implement, and update HR guidelines aligned with company policies and procedures and reflecting legal requirements and industry best practices. Monitor and enforce compliance with policies, procedures, and relevant employment laws. Support HR in the implementation of performance management processes, including coaching managers on performance improvement plans. Collaborate with managers to address performance-related issues and ensure fair and consistent outcomes. Mediate and facilitate resolution in cases of workplace conflicts or disputes. Provide guidance to managers and employees on conflict resolution strategies. Maintain accurate and up-to-date records of ER cases. Prepare regular reports for management on ER/IR trends, risks, and outcomes. About You: If you are a proactive and experienced ER/IR professional passionate about maintaining positive workplace relations, we invite you to apply. Submit your resume and a cover letter outlining your relevant experience, motivation, and how you can contribute to our team's success. Join Toll Group and be a part of a workplace where your contributions truly make a difference!
Bachelor's degree in human resources, Industrial Relations, or a related field. Proven experience in an ER role, preferably within the logistics or transportation industry. Strong knowledge of Australian employment laws, industrial relations, and Fair Work regulations. Ability to handle sensitive and confidential information with discretion. To find out more about us visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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