Job description The Benefits: Join a close-knit and supportive team in a well-established business Hybrid work model – 3 days in the Sydney CBD office, 2 days WFH Professional growth opportunities and annual remuneration reviews $80k-$85k + super + bonus The Role: Be the first point of contact for customers experiencing emergencies overseas, providing immediate, empathetic support Coordinate medical and logistical assistance, including hospitalisation, evacuations, and repatriation Liaise with hospitals, doctors, airlines, and local authorities to facilitate timely, effective solutions Document all interactions accurately and work closely with the claims team to ensure seamless case handovers About You: Clinical/nursing background or experience in emergency assistance, medical claims, or travel insurance Strong communicator with sharp critical thinking and calm under pressure Confident making fast, independent decisions in high-stress situations Knowledge of medical terminology and insurance policies highly valued; additional languages a bonus How to Apply: Please send your resume to Rachel by clicking the "Apply Now" button.
Alternatively, if you have a specific question, please email: ******.
We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.
